Collaborative Care Model
Established in 1980, Hospice of the North Coast is committed to providing a compassionate and personalized end-of- life care experience for patients and their families. Through the collaborative efforts of our team of experts, all facets of patient care and end-of-life concerns are managed with compassion and dignity.
The primary caregiver is identified by the family or patient. They will be responsible for the day-to-day care of the patient, while being supported and guided by the hospice team. All hospice services are built around a family-centered approach to care.
Hospice Physicians – Medical Directors
Hospice physicians and Medical Directors are experts in pain and symptom management. In collaboration with the patient’s attending physician, they provide oversight of all aspects of hospice medical care.
Registered nurses are available around the clock and are responsible for providing skilled medical care and overseeing the treatment plan developed by you and your hospice team. Our nurses are specialists in hospice care. Each patient is assigned a primary nurse who will educate the patient and family about the disease process as well as symptom management. A licensed vocational nurse (LVN) is available to assist the RN case manager with treatments, after-hour visits and crisis care.
Home Health Aides
Certified Nursing Assistants are specially trained and available to assist patients. They offer personal care such as bathing, shaving, shampooing, oral hygiene, nail care and linen changes. Certified Nursing Assistants also perform light housekeeping tasks such as laundry and light meal preparation.
Medical Social Workers
A social worker is available as a consultant for individual or family emotional issues or to assist in the utilization of community resources, and to answer questions concerning financial matters, insurance forms, funeral arrangements, or placement in a care facility. Each patient is assigned a professional social worker who provides counseling and emotional support for the patient, family and their caregivers. The social worker may also assist as a liaison with community resources and by addressing care giving and end-of-life issues such as Durable Power of Attorney for Health Care and funeral arrangements.
Care Advocates are vital members of the healthcare team. They provide spiritual support to patients, families and staff and can be called on to provide celebrations of life and memorial services on request. Additional services include:
- Companionship with non-judgmental listening
- Spiritual, emotional, grief support and counseling
- Assistance with prayer, scripture, hymns, calming music
- Contacting the clergy of your faith
- Exploring unresolved end-of-life concerns
- Teaching guided imagery and simple forms of meditation
- Recommendations for related educational materials
- Encouragement and support for understanding relationships and resolving conflict
- Maintaining one’s sense of humor
- Creating a peaceful environment at the time of death
- Assistance with planning and/or facilitating a funeral, memorial services and celebrations of life
Patient Care Volunteers
Patient care volunteers are trained to meet the needs of families and patients by providing companionship, a friendly ear and a helping hand. These volunteers are specially selected and trained. Following an initial screening which includes reference and background checks, volunteers complete extensive training to be well-prepared for their role as a volunteer.