What Families Say About HNC
5.0 out of 5 stars
"Treated with Dignity, Respect and Even Love"
I hope you don't ever find yourself in this situation but if you do, I can think of no better place to make that journey than at Pacifica House. Thank You Pacifica House so very, very much.
"Passed Comfortably and Peacefully"
Words can not express how grateful our little family was for Kristi who was our lead nurse and responsible for all the right comfort medications and gently delivering the unfortunate news that our Sweet Sydelle had a very limited time here on this earth. Kristi was able to provide us gently with expectations and valuable information. When Sydelle passed literally 32 hours after arrival, our family was in shock but knowing she passed comfortably and peacefully because your team was there for us...
The Weyman Family Thanks You from the bottom of our hearts...
"100% Professional, Caring and Resourceful"
Their equipment was in great condition. The bathing aides were very experienced. Communication was effortless and I always got help when I called them. The nurses were exceptional. The chaplain and social workers were angels. They are 100% professional, caring, and resourceful. And they are a non-profit, which I loved. They have a home where patients can stay if they need skilled nursing care. We never got to that point, but the nurses walked me through all the stages of transition and active dying and I am so grateful to them. One day near the end I thought I was going to lose it and I called just to have someone listen and it was so comforting and helpful. I cannot say enough about Hospice of the North Coast. Please call and talk to them today.
"Dignity She Deserved"
When Amy passed, at home amongst family and friends, North Coast gave us a list of mortuaries to choose from.
When searching for a hospice I really wanted to use a non profit company. There were only 2 options in the part of San Diego where my mother in law lived. I wanted more options so I spoke with other hospices and palliative companies that I found online or were recommended to us by the hospital case managers. Once the referrals were put out there our family was called incessantly. My mother in law was treated more like a "lead" than a human being that was dying. Even after asking one company to quit calling us they continued and even stalked us at the hospital. It was such a turn off. We just wanted to spend time with our dear mom and not have to avoid phone calls from pushy sales people. Hospice of the North Coast was the first company I contacted online. They called me back within 24 hours, answered all of my questions and told me that they would be there for us if we needed them. And when we needed them they were there immediately! I so appreciate the way they treated all of us.
I highly recommend you do your homework when choosing a hospice, palliative team, rehab hospital or board and care. Many of them offer the same services but they do not all treat our loved ones with the dignity and respect they deserve. Listen to your gut, don't be afraid to ask questions. You are so vulnerable and can feel so helpless when you are dealing with a loved one who has a terminal illness. I am so glad that I took the time needed to hire the right company. Thank you Hospice of the North Coast for making a tragic time so peaceful.
"Attentive in Every Way"
We sought hospice care for my father in May 2019. I am writing this at the end of August. We chose Hospice of the North Coast based mostly on Yelp reviews -- we had a bad experience with a different hospice for another family member. I am so grateful to Hospice of the North Coast-- and to Yelpers for telling us about them.
My father is still living, although he has a terminal illness. Hospice of the North Coast has been attentive to his needs in every way-- his physical, emotional, medical, and other needs.
They have also been there to talk to any family member near or far and have a wide-ranging set of activities and methods of support provided by well-trained volunteers and kind professionals. Visits with a therapy pet, veteran honors, a friendly volunteer to provide support and distraction for my mom, suggestions for the family, straight-forward information, music therapy, social worker and chaplain visits, are just a few of the benefits we have received from this hospice, and there are more that we have not needed yet.
As hard as the process of losing a beloved family member is, I am comforted by the thought that we made a good choice for our dad and family with Hospice of the North Coast.
"Very Special People"
"They Were Very Caring"
"Such Excellent Care"
"The Nurses at Hospice Were Amazing"
"He Passed so Peacefully"
"These People are Amazing"
"I Highly Recommend Pacifica House"
"The Best Care"
"It Feels Like Home"
The team here went over and beyond to give my mom 24/7 attention that was beyond a regular nurse's care. They were so focused on her comfort and giving her everything she wanted and needed. Including us as well! The nurses here are so passionate about what they do and it shows, they made us feel like family. They answered all our questions, kept us very informed every day all day, they talked with us, cried with us, and held our hands every step of the way. Along with getting such great care, The Pacifica House is so beautiful! It is very clean and looks like a model home! Every patient has there own room, own bathroom, and own couch that can be made into a pullout bed if you want to stay over night. The room is decorated beautifully and does not have a hospital feel at all! The whole house does not have a hospital feel actually. It feels like home.
They also have snacks, sodas, water, tea, coffee etc for the patients and their family. They also provide complimentary counseling and support for the patient and family.
I am forever heartbroken by the passing of my best friend - my mom; but I am beyond grateful for the care and comfort she was given here on her last days. Thank you Pacifica House!
"The Tender Care Was a Blessing"
Without them we would have been lost, and with them we were able to provide a gentle, loving, anxiety-free and pain-free end to our friend's time here. They also called after she passed, to see how we were doing and to offer any grief counseling we might need.
Hospice is, in general, a wonderful service. Hospice of North Coast is one of the best. Our appreciation forever.
"They make my life so very much easier."
“Everyone is so helpful, courteous, kind and compassionate. The nurses are knowledgeable and caring in their treatment. I always look forward to Hospice of the North Coast’s staff coming to my home and helping while also providing companionship.”
"Angels sent from Heaven."
“My Dad was on hospice. The people that helped with my dad’s care were amazing. They took care of everything up to and at the end. Angels sent from Heaven.”